KITTY KAHUNA Lounge O RAMA

UAE Shipping:

Expect your order to arrive 1 - 2 days after placing an order on our website. Once your order has been placed, our logistics team will start planning a delivery time for you. They will call you to arrange a time that is convenient to you. We will take into account any special requests such as particular delivery times. Most orders can be delivered the following day.

 

International Shipping:

Orders are shipped out directly from our warehouse in the UAE, and they will do everything we can to get you your order as fast as they can!

Middle East:  2-3 Days for your order to arrive.

Europe: 3-5 Days for your order to arrive if you are ordering internationally. 

Asia: 3-5 Days for your order to arrive if you are ordering internationally.

USA: 5-7 Days for your order to arrive if you are ordering internationally.

South America: 5-7 Days for your order to arrive if you are ordering internationally.

Australia: 5-7 Days for your order to arrive if you are ordering internationally.

 

Customs & taxes:

The prices displayed on our site are tax-free in AED, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

UAE Returns Policy:

We have a 30-day return policy from orders placed within the UAE which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Bear@bearsupreme.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Who pays for return shipping?

We offer return shipping only if the item was damaged, faulty, or doesn’t match the listing description.

Customers are Liable to pay for return shipping if you’re returning the item because you changed your mind

Once the item has been returned you will receive a credit not from us. Note: we do not offer full refunds only credit Notes to be used on the website.

You can always contact us for any return question at Bear@bearsupreme.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customers are Liable to pay for return shipping if you’re Exchanging the item because you changed your mind

Once the item has been returned you will receive a credit not from us in order for you to exchange the item you want.

 

International Returns Policy:

Cancelation 

If you wish to cancel your order, please contact us immediately via email Bear@bearsupreme.com

whilst we will make every effort to help, we regret that we cannot cancel your order if this has already processed for dispatch.

Returns:

Please be aware that we do not accept exchanges or returns on On any items once shipped Internationally.

 

To Insure your order arrives perfect for your pet , Please check your dogs sizes against our sizing guides before placing an order!

You can always reach out to us for help if you are unsure prior to ordering.

If your order arrives and you notice you ordered the incorrect size please contact us at: Bear@bearsupreme.com

Please allow 3-7 days for us to process your return if an incorrect item or wrong size has been delivered to you. If you have not heard from us after this time, please reach out to us at: Bear@Bearsupreme.com with your order name and number.

What should I know about sizing ?

 

Dog breeds come in a variety of sizes and shapes. We’re here to help you find the best sizes for your furry pets !

We can help you do this by looking at the Breed, Age, weight of your dog.

 Please find the below details to get a more accurate sizing for your dog.

 

How to Measure a dog ?

Neck: Measure around the Neck, Allowing space for a comfortable fit

Chest Girth: Measure around the Widest part of the body, right behind the front two legs.

Back Length: Measure the back length from the base of the neck to the base of the tail.

 Our Sizing Guide

	Neck	Chest	Length
XS	23 cm	25.5 cm	18 cm
S	27.5 cm	29.5 cm	23 cm
M	32.5 cm	34 cm	26.5 cm
L	36 cm	38 cm	30 cm
XL	42 cm	47.5 cm	35.5 cm
2XL	46 cm	51 cm	38.5 cm
3XL	50 cm	54 cm	41 cm

 

 Here Is our Clothing Size Guide to Follow to get the perfect Size for your pet !

If your dog is in Between Sizes, Please choose a size up in order to get them a comfortable fit !

If you are still Unsure about sizing after looking at our sizing guide , feel free to reach out to us via email bear@bearsupreme.com We are also available to answer questions on Instagram @bear.supreme Please let us know the item that you are interested in purchasing, as well as the applicable measurements of your dog.  If you are unable to measure your dog, Send us a picture of your fur baby, and we will be able to recommend the correct Size !

 

Pet Clothing Care Instructions

When taking care of clothes and accessories for your dog, you need to follow many of the same rules for pet laundry as you do with your clothes.

• Use a mesh bag when machine-washing small items. This will prevent tangles, loss of small pieces, and excess hair from escaping into the washing machine.
• Pretreat stains. If the clothes have mud or food stains, use a Stain remover for washable fabrics. Work it into the stain with your finger or a soft-bristled brush. If you don't have a stain remover, then use a heavy-duty liquid detergent (like Tide and Persil) that contains enough stain-lifting enzymes to remove the stain.
• Use a hypoallergenic soap that does not contain perfumes or dyes. You can purchase specialty pet detergents or simply use one recommended for babies or anyone with sensitive skin. Harsh detergents with perfumes and dyes can cause skin irritations and problems for animals.

• If strong odors remain after washing, soak the items in a solution of two quarts of cool water combined with one cup of baking soda overnight and then rewash.
• Air dry all clothing and accessories to ensure there is no shrinkage from excessively high dryer heat.
• To prevent skin irritation, make sure that clothing pieces are completely dry before allowing the dogs to wear them again.

Bed Care Instructions

Our Beds has such amazing, durable fabric that most spots and spills can simply be wiped up with a damp cloth.  For deep cleanings, throw the entire bed into the washer and dryer.  

Wash fully assembled or separate and wash bed parts individually — however the bed fits best in your washing machine.  

Machine wash on COLD/COLD.

Machine dry on LOW heat or AIR DRY.

Collars Leash & Harness Care Instructions

Dog collars get the most wear and contact with the dog's skin and should be cleaned regularly. Nylon and fabric collars, harnesses, and leashes can be easily washed.

• Fill a small bucket or sink with lukewarm to hot water. Add a bit of pet shampoo or hypoallergenic detergent. Place the collar and leash in the solution and allow it to soak for at least 30 minutes. Use a soft brush, like an old toothbrush, to scrub any stains. You may need to use a dab of shampoo on the brush for tough stains.
• Rinse twice to remove any remaining cleaning solution and allow to air dry. Do not use it until the collar is completely dry.