Shipping policy

Delivery Coverage:

We provide delivery services across all seven Emirates. Please note that products may be delivered by a third-party courier for your convenience.

Delivery Charges:

Orders of AED 300 and above are delivered free of charge (except to Remote Areas*)

Orders of under AED 300 are subject to delivery charges as follows:
Dubai: AED 20
Sharjah & Ajman: AED 20
Abu Dhabi, Al Ain, Fujairah, Ras Al-Khaimah and Umm al-Quwain: AED 20

Delivery to Remote Areas* (all Emirates) AED 50
*Remote Areas are locations described as ‘out of city limits’ or ‘remote’ by our third-party


Delivery Timeframe:

Within Dubai & Sharjah our goal is to deliver within 24 – 48 hours of receiving your order. In some cases, next day delivery may be possible for that extra touch of promptness.

Acceptance at Delivery:

Orders must be physically accepted at the specified delivery address, either by you or your nominated representative. In the event that no one is available, and we leave your order unattended outside your door, it will be considered delivered to you and all associated risk and responsibility will pass to you.

Rejected Delivery:

If a delivery is rejected by you or someone in your household, an additional delivery charge of AED 35 – AED 75 will be required before re-delivery is attempted. If your delivery is rejected again, the order will be cancelled with no refund applicable.

Collection Option:

We do not offer Collection at this moment

Perishable Goods Notice:

It’s crucial to recognise that food products are perishable. Upon delivery, it becomes your responsibility to ensure proper storage according to our recommendations. We are not accountable for any products that spoil due to inadequate storage after delivery or collection.

Customer Satisfaction and Product Concerns

At Bear Supreme your satisfaction and care are paramount to us. We strive to ensure you have the best experience with our products. If, at any time you find yourself dissatisfied, please connect with our dedicated Customer Care team at Bear@Bearsupreme.com